Write to a person.
Get a person's reply.
No ticket queue. No autoresponder. No "your message is important" boilerplate. The form below goes to our own inbox, and a person writes the reply. We read every message. Replies usually within 1–2 business days.
Compose your
message.
Pick a topic so we route the reply correctly. The more concrete your message, the more useful the reply — paste error snippets, screenshots, even regime context. We read everything.
- · general → our inbox
- · pricing / billing → our inbox
- · partnership → our inbox
- · bug → our inbox · posted to /status if widespread
- · press → our inbox
Or reach us
on the channel that fits.
The form above is the best path for anything that needs a written reply. For everything else, here's the menu.
Questions · billing · account access · press
Discord
Public help · trader chat · feature voting
GitHub
Bug reports · PRs · the public repos
X / Twitter
Quick replies · build-in-public threads
Status page
Live uptime · incident history · subscribe
After you hit send.
No black box. Here's what happens to your message and who reads it.
When you'll hear back.
Every message lands in one inbox and a person answers it. Billing and account questions, bug reports, partnerships — same inbox, same person.
Who reads your message.
Messages go to our own inbox, read by us — not an outsourced help desk. Replies are written by a person, not an autoresponder.
What happens to your data.
We keep your message so we can help you and follow up. We never sell it. Ask us to delete it and we will — the privacy policy has the details.