Privacy Policy
Learn how Nexural Trading collects, uses, and protects your personal information
Last updated: January 30, 2025
Encrypted Data
All data encrypted in transit and at rest
No Data Sales
We never sell your personal information
Your Control
Export or delete your data anytime
1. Information We Collect
We collect information you provide directly to us, including:
Account Information
- Registration data: Name, email address, password
- Profile information: Username, bio, avatar, trading preferences
- Verification data: For identity verification if required
Trading Data
- Trades: Entry/exit prices, quantities, symbols, dates
- Notes: Trading journals and annotations
- Portfolios: Portfolio configurations and holdings
- Screenshots: Trade screenshots you upload
Usage Data
- Activity: Features used, pages visited, actions taken
- Device info: Browser type, operating system, device identifiers
- Log data: IP addresses, access times, error logs
Payment Information
Payment details are processed securely through Stripe. We do not store your full card number on our servers. We only retain the last 4 digits for your reference.
2. How We Use Your Information
We use the information we collect to:
- Provide the Service: Operate, maintain, and improve Nexural Trading
- AI Analytics: Generate personalized insights and recommendations
- Communications: Send service updates, security alerts, and marketing (with consent)
- Process payments: Handle subscriptions and billing
- Security: Detect and prevent fraud, abuse, and unauthorized access
- Legal compliance: Meet regulatory and legal obligations
- Research: Analyze trends and improve our algorithms (using anonymized data)
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: TLS 1.3 for data in transit, AES-256 for data at rest
- Authentication: Secure password hashing, optional 2FA
- Access controls: Role-based access, principle of least privilege
- Monitoring: 24/7 security monitoring and alerting
- Audits: Regular security assessments and penetration testing
- Backups: Encrypted, geographically distributed backups
While we strive to protect your data, no method of transmission or storage is 100% secure. We encourage you to use strong passwords and enable 2FA.
5. Your Privacy Controls
You have control over your data:
- Profile privacy: Choose who can see your profile and trades (public, followers, private)
- Data export: Download all your data in JSON or CSV format anytime
- Account deletion: Request complete deletion of your account and data
- Communication preferences: Manage email and notification settings
- Cookie preferences: Control which cookies are used
To exercise these rights, visit your Settings page or contact us at privacy@nexural.io.
7. Data Retention
We retain your information for as long as your account is active or as needed to provide services. Specifically:
- Account data: Retained until you delete your account
- Trading data: Retained until you delete trades or your account
- Usage logs: Retained for 90 days for security purposes
- Payment records: Retained for 7 years for tax/legal compliance
After account deletion, we may retain anonymized, aggregated data that cannot identify you.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your own, including the United States. We ensure appropriate safeguards are in place:
- Standard contractual clauses approved by relevant authorities
- Data processing agreements with all service providers
- Compliance with GDPR for EU users
- Compliance with applicable data protection laws
9. Children's Privacy
The Service is not intended for users under 18 years of age. We do not knowingly collect information from children. If you believe we have collected information from a child, please contact us immediately.
10. Changes to This Policy
We may update this policy from time to time. We will notify you of significant changes by:
- Posting the updated policy on the Service
- Sending an email to registered users
- Displaying a prominent notice in the application
We encourage you to review this policy periodically.
11. Contact Us
For privacy-related questions, concerns, or to exercise your rights, contact us at:
Privacy Team
Email: privacy@nexural.io
Response time: Within 30 days
For urgent matters: Within 72 hours