Find the answer. Skip the ticket.
Search across the help center or browse the eight category cards below. Most onboarding questions resolve in under thirty seconds. Discord and email backup support are linked at the bottom.
Eight surfaces. Every doc you'll need.
- getting started
Onboarding
First-week setup. Account, profile, dashboard tour, and your first journaled trade.
- trade journal
Trade journal
Manual logging, CSV imports, tags, and replay. The event-sourced log behind every chart.
- swing desk
Nexural Swing Desk
How the live ranked board works. Composite-z, regime gating, why a name appears or disappears.
- indicators · nt8
Indicators + NT8
Adding the indicators on TradingView and NinjaTrader 8, license keys, and the QuantFlow bridge.
- nexural ai
Nexural AI copilot
How grounding works, citation pinning, refusing to answer, and rate limits.
- community
Community + social
Trading Floor, leaderboards, and posting trades. The transparency rules and how privacy controls work.
- billing
Billing + subscriptions
Plans, upgrades, refunds. The 7-day money-back guarantee, invoices, and PO-style annual options.
- security
Account + security
Passwords, 2FA, session management, data exports, and account deletion. Your data stays portable.
Three ways to reach a human.
The cockpit is intentionally documented, but if the docs miss the mark, here's the escalation path.
- discord · fastest
Trading Floor support
Real-time help in #onboarding and #support. Most questions answered in under an hour during US market hours.
Open Discord - email · 24h slo
Direct email
Filed tickets get a response within 24 hours on Pro and same-day on Automation. Quant tier gets a dedicated thread.
File a ticket - github · code-level
Open-source issues
Bugs in SageQuant, Trade-Engine, or Nexural_Automation? File on GitHub. Maintainer-acked, version-tracked, public.
Browse repos
Where this fits in the system.
Every surface compounds the others. The Swing Desk feeds the journal. The journal grounds Nexural AI. Nexural AI cites the indicators. The indicators feed QuantFlow.
- changelog
What changed and when
Versioned release log: features, fixes, perf, security — with semver and dates.
→ /changelog - status
Live system status
Uptime, incidents, and component health for the platform, the bridge, and Nexural AI.
→ /status - contact
File a ticket
For anything the docs and Discord can't answer. Pro: 24h SLO. Automation: same-day. Quant: dedicated thread.
→ /contact